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FAQ
Do you sell loose diamonds?
Arthur’s Jewelers sells loose diamonds at our retail store and on our website. A “complete" engagement ring combines a loose center diamond set in one of our designer mountings.
Is it safe to purchase diamonds and jewelry online?
Yes. Purchasing a diamond and jewelry from Arthur’s Jewelers is 100% safe. We use the most current data encryption technology to protect our customers from any loss, misuse, or alteration of your information. All sensitive data is encrypted using 256-bit Secure Socket Layers (SSL).
Will my personal information be shared with any third parties?
No. We keep your information 100% private and confidential.
When will my credit card be billed?
Your credit card will be billed at the time of purchase.
Do you offer financing or payment plans?
Yes, we offer flexible financing options for up to 5 years, including 0% interest plans
through trusted partners. Check out the Financing Options>
Will I be charged sales tax on my order?
We only collect sales tax on orders that are shipped to Minnesota.
Are your shipments safe?
Yes. Our shipments of jewelry are fully insured during transit. All items mailed require a signature at the time of delivery.
Will you deliver on Saturdays?
Yes, we can arrange for UPS Saturday delivery but are subject to availability and additional fees.
How do I track my order after it is shipped?
You can track your package directly on the shipper’s website with your tracking number.
What if my jewelry is lost during shipment?
Arthur’s Jewelers takes every precaution to ensure that your order arrives safely. Your order is fully insured from the time it leaves our store until someone signs for it at your front door.
I would like to place an international order. Do I pay customs fees to Arthur’s Jewelers or the courier?
When you place an international order, we will ship it to you for free. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping will be done via FedEx.
How often should I have my jewelry appraised?
For insurance purposes, on large value items you should renew your appraisals every 3-4 years to be current with inflation. If you purchase a jewelry item from us, we keep your appraisal information on file so that you may simply call to have us reevaluate the items.
Does it matter who appraises my jewelry?
Appraisals should be performed by a qualified gemologist.
Can you engrave my ring?
Yes, we would be happy to engrave your ring with any inscription that you would like for a small fee. Please be aware of the space limitations on a ring when choosing your inscription.
How often should my diamond and setting be checked?
You want to be sure that the stone is secure in its setting. Everyday wear and tear can jar the stone a little, and you don't want to look down at your finger to find your stone is missing. Have your setting checked by Arthur’s every six months, but this is not required for our lifetime warranty.
Do you offer jewelry cleaning and inspections?
Yes! At Arthur’s Jewelers in Roseville, we offer complimentary jewelry cleaning and inspections to keep your pieces looking their best. Stop in anytime for a professional cleaning, stone tightening, or to have our experts check for wear, no appointment needed. It’s just one of the many ways we care for your jewelry long after you take it home.
What is the best way to care for and clean a diamond?
Here are some general guidelines: avoid wearing your diamonds while doing housework, yard work or any kind of rough work. Even though a diamond is extremely durable, a hard blow could chip it. Also, avoid harsh chemicals while doing household chores, especially chlorine bleach. The best way to clean your diamonds is to use jewelry cleaner or use a bowl of warm water with mild soap. Brush the pieces with a soft brush and then rinse under water. Then dry your piece of jewelry with a soft cloth. Jewelry cleaner is available at Arthur's.
I have my own diamond, but I would like to purchase one of your settings. Can you set my diamond into one of your rings?
Yes - for a small fee ($50–$100). All our rings can be purchased without buying a center diamond, but many designs require exact diamond measurements before we can manufacture the setting.
What is the average price of an engagement ring?
Our engagement rings start around $1,000 and go up based on diamond size, setting, and design. We are known for helping each customer find the best possible ring for their budget, with transparent pricing and no pressure. Everyone spends the right amount for their budget. On average, our clients spend about $5,000-9,000 on an engagement ring.
Does Arthur's Jewelers make custom engagement rings?
Absolutely! Our in-house designers and goldsmiths can create any custom engagement ring you imagine. From sketching to 3D design, you will be part of every step. Check out Arthur's Jewelers custom design process here>
How do I choose the right engagement ring?
Start with your partner’s style, lifestyle, and budget. Then learn about the diamond’s 4Cs: cut, color, clarity, and carat. Our trained experts will show you side-by-side comparisons so you can make a confident, informed decision. Check out How to choose the Perfect Engagement Ring>
What kind of engagement ring designs do you offer?
We offer a variety of engagement ring designs to suit unique styles and preferences. Find classic solitaire rings, which are simple yet elegant with a single standout diamond. For something more intricate, there are halo designs where smaller diamonds surround a central stone, adding extra sparkle. Vintage-inspired rings bring a timeless feel with unique detailing and milgrain edges. If you are looking for something modern, consider the sleek tension or bezel settings. We also offer custom design services, so you can create a ring that truly represents your unique love story.
Does Arthur's Jewelers offer jewelry repairs?
Yes! Arthur’s offers expert jewelry repair services right on-site. From ring resizing and prong tightening to chain soldering and gemstone replacement, our skilled jewelers handle every repair with precision and care. Whether it’s restoring a treasured heirloom or fixing your everyday favorite, we will make sure your jewelry looks beautiful and feels secure again.
What if I order the incorrect ring size?
It is not a problem. Arthur's offers free ring sizing for the lifetime of the ring. Most rings resizing take about a week, depending on the design and metal. We will size your ring in-store with our team of Master Goldsmiths.
What should I know before buying a diamond?
Before buying a diamond, it’s important to understand the 4Cs: cut, color, clarity, and carat weight - since these factors determine a diamond’s beauty and value. Always choose a certified diamond from a trusted lab like GIA or IGI, and don’t forget to compare sparkle using tools like GemEx Light Performance reports. At Arthur’s Jewelers in Roseville, our diamond experts will walk you through every detail so you can find the most brilliant diamond for your budget with total confidence.
Are any of your diamond's laser treated, clarity enhanced, color enhanced, or modified in any way?
Arthur’s Jewelers only sells diamonds that are 100% natural and untreated. The Gemological Institution of America (GIA), American Gem Society (AGS), The European Gemological Laboratory (EGL), will not issue grading reports on diamonds that have been treated or enhanced, so purchasing our diamonds is a double guarantee that your diamond is natural.
Do you sell Lab-Grown Diamonds?
Yes! Arthur’s Jewelers has both natural and lab-grown diamonds. Lab-grown diamonds have the same sparkle and durability as mined stones, and typically cost 30–40% less — perfect for couples who want beauty and value. We have an amazing selection of Lab-grown diamonds unlike any other store.
Are the gemstones used in your jewelry natural or synthetic?
Every gemstone used in our jewelry is mined from the earth. We do not sell synthetic gemstones.
How can I make sure the diamonds I receive are actually the diamonds I ordered?
We ship every loose diamond and diamond engagement ring with an independent GIA, AGS or EGL report. This report can be examined by a qualified gemologist and compared against the unique characteristics of your diamond.
Are Arthur’s Diamonds Conflict Free?
Yes, your concerns are our concerns. Arthur’s Jewelers meet to the highest standards in the industry and expect the same from its vendors and suppliers. We only do business with vendors and suppliers who comply with the Kimberley Process, the Voluntary System of Warranties, and United Nations resolutions pertaining to conflict diamonds.
Are Arthur’s Jewelers Diamonds Certified?
Yes, every diamond at Arthur’s Jewelers in Roseville, Minnesota is certified by trusted grading labs like GIA or IGI, and we verify each diamond’s sparkle score with GemEx, so you know exactly what you’re getting. We believe in transparency, education, and trust.
Do you trade in diamonds or offer upgrades?
We offer lifetime upgrade on your center diamond or diamond stud earrings. Unlike traditional jewelry stores, you do not have to double the purchase price. You only pay the difference. Your Arthur’s Jewelers diamond can only increase in value, and we pass that on to you, our valued customer! Arthur’s Jewelers has the best trade-in policy anywhere in the jewelry industry, GUARANTEED!
Do I need an appointment to visit Arthur's Jewelers?
Walk-ins are always welcome at our Roseville showroom. For custom design or diamond consultations, we recommend scheduling an appointment. Clink for an appointment>
What is the return or exchange policy?
Arthur's Jewelers offers a 30-day return policy, as long as the merchandise is in its original condition and has not been worn or worked on by any other jeweler outside of Arthur's Jewelers. You may also exchange the merchandise for full credit towards another purchase. ***Special orders, eternity bands, and modified items are non-refundable. Check out our 100% Money Back Guarantee>
Is Arthur's Jewelers locally owned?
Yes, Arthur’s Jewelers is locally owned and family-operated in Roseville, MN. The store was founded in 1987 by Frank Nogai and Marilyn Nogai and remains under the ownership of the Nogai family. We’ve served generations of Minnesota families and believe in supporting our local community through trusted craftsmanship and exceptional service.
What makes Arthur’s Jewelers different from other jewelry stores in the Twin Cities?
Here’s what sets Arthur’s Jewelers apart in the Twin Cities jewelry scene:
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Family-owned and operated since 1987 - founded by Frank Nogai and Marilyn Nogai, which brings a personal touch, long-term relationships, and deep local roots. About Us
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The biggest selection in the state - with more than 5,000 engagement rings and wedding bands, you are far more likely to find something that perfectly fits your style and budget. Mpls St.Paul Magazine
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A commitment to transparency and trust - every diamond is certified by trusted labs (such as GIA or IGI) and they also verify its sparkle score with GemEx, so you know exactly what you’re getting.
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Exceptional service with no pressure - they emphasize helping you learn and choose without feeling rushed, and provide ongoing care (cleaning, inspections, repairs) long after your purchase. WeddingWire
Arthur's Jewelers: you get the selection of a major showroom with the care and trust of a family-run jeweler, right here in the Twin Cities.
