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FAQ
Do you sell loose diamonds?
Arthur’s Jewelers sells loose diamonds at our retail store and on our website. A “complete" engagement ring combines a loose center diamond set in one of our designer mountings.
Is it safe to purchase diamonds and jewelry online?
Yes. Purchasing a diamond and jewelry from Arthur’s Jewelers is 100% safe. We use the most current data encryption technology to protect our customers from any loss, misuse, or alteration of your information. All sensitive data is encrypted using 256-bit Secure Socket Layers (SSL).
Will my personal information be shared with any third parties?
No. We keep your information 100% private and confidential.
When will my credit card be billed?
Your credit card will be billed at the time of purchase.
Will I be charged sales tax on my order?
We only collect sales tax on orders that are shipped to Minnesota.
Are your shipments safe?
Yes. All of our items are fully insured during transit. All items mailed require a signature at the time of delivery.
Will you deliver on Saturdays?
Yes, we can arrange for UPS Saturday delivery but are subject to availability and additional fees.
How do I track my order after it has been shipped?
You can track your package directly on the shipper’s website with your tracking number.
What if my jewelry gets lost during shipment?
Arthur’s Jewelers takes every precaution to ensure that your order arrives safely. Your order is fully insured from the time it leaves our store until someone signs for it at your front door.
I’d like to place an international order. Do I pay customs fees to Arthur’s Jewelers or the courier?
When you place an international order, we will ship it to you for free. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping is done via FedEx.
How often should I have my jewelry appraised?
For insurance purposes, on large value items you should renew your appraisals every 3-4 years to be current with inflation. If you purchase a jewelry item from us, we keep your appraisal information on file so that you may simply call to have us reevaluate the items.
Does it matter who appraises my jewelry?
Appraisals should be performed by a qualified gemologist.
Can you engrave my ring?
Yes, we’d be happy to engrave your ring with any inscription you’d like for a small fee. Please be aware of the space limitations on a ring when choosing your inscription.
How often should my diamond and setting be checked?
You want to be sure that the stone is secure in its setting. Everyday wear and tear can jar the stone a little, and you don't want to look down at your finger to find your stone is missing. Have your setting checked by Arthur’s every six months. Arthur's performs this service for free on all jewelry we sell; you only pay for shipping and insurance. Just ship the piece via US Mail Insured Registered Return Receipt Requested to A.J. (Arthur’s Jewelers), 1717 Lexington Ave N, Roseville, Minnesota, 55113
What is the best way to care for and clean a diamond?
Here are some general guidelines: avoid wearing your diamonds while doing housework, yard work or any kind of rough work. Even though a diamond is extremely durable, a hard blow could chip it. Also, avoid harsh chemicals while doing household chores, especially chlorine bleach. The best way to clean your diamonds is to use jewelry cleaner or use a bowl of warm water with a mild soap. Brush the pieces with a soft brush and then rinse under water. Then dry your piece of jewelry with a soft cloth. Jewelry cleaner is available at Arthur's.
I have my own diamond but I’d like to purchase one of your settings. Can you set my diamond into one of your rings?
Yes, for a small fee of $50-100. All of our rings are available for purchase, regardless of whether or not you purchase a center diamond from us. However, many rings cannot be manufactured unless we have the exact diamond measurements.
What if I order the incorrect ring size?
It's not a problem. Arthur's offers free ring sizing for the lifetime of the ring. Even better, we’ll overnight the newly-resized ring back to you for free!
Are any of your diamonds laser treated, clarity enhanced, color enhanced, or modified in any way?
Arthur’s Jewelers only sells diamonds that are 100% natural and untreated. The Gemological Institution of America (GIA), American Gem Society (AGS), The European Gemological Laboratory (EGL), will not issue grading reports on diamonds that have been treated or enhanced, so purchasing our diamonds is a double guarantee that your diamond is natural.
Are the gemstones used in your jewelry natural or synthetic?
Every gemstone used in our jewelry was mined from the earth. We do not sell synthetic or lab created gemstones.
How can I make sure the diamonds I receive are actually the diamonds I ordered?
We ship every loose diamond and diamond engagement ring with an independent GIA, AGS or EGL report. This report can be examined by a qualified gemologist and compared against the unique characteristics of your diamond.
Are Arthur’s Diamonds Conflict Free?
Yes, your concerns are our concerns. Arthur’s Jewelers adheres to the highest standards in the industry and expects the same from its vendors and suppliers. We only do business with vendors and suppliers who comply with the Kimberley Process, the Voluntary System of Warranties, and United Nations resolutions pertaining to conflict diamonds.
Do you trade in diamonds or offer upgrades?
We offer lifetime upgrade on your center diamond or diamond stud earrings. Unlike traditional jewelry stores, you do not have to double the purchase price. You only pay the difference. Your Arthur’s Jewelers diamond can only increase in value, and we pass that on to you, our valued customer! Arthur’s Jewelers has the best trade-in policy anywhere in the jewelry industry, GUARANTEED!
